Who We Are
CHAPS — Complete Home and Property Solutions — is Stoke-on-Trent's go-to property maintenance company, founded with one purpose: giving homeowners, landlords, and letting agents access to a fully coordinated, multi-trade service without the chaos of managing multiple contractors.
We handle everything in-house. From the moment you call to the moment we hand back the keys. You have one point of contact and a dedicated team making sure every job is done properly, on time, and to budget.
We're proud to serve Stoke-on-Trent, and the wider Midlands — with a reputation built on doing what we say and saying what we mean.
What We Do
Whether it's a single repair or a full property overhaul, our in-house team of fully qualified, certified tradespeople handles it all — coordinated seamlessly, so you never have to chase anyone down.
Full rewires, consumer unit upgrades, sockets, lighting, EICRs, and emergency call-outs. All work carried out by fully qualified and certified electricians.
View electrical services → 02 PlumbingBathroom installations, boiler servicing, leak repairs, radiators, and full heating system overhauls. All work carried out by fully qualified and certified plumbers.
View plumbing services → 03 RefurbishmentsFull property transformations managed start to finish. Kitchens, bathrooms, extensions, conversions — one team, zero stress.
View refurbishments → 04 DecorationInterior and exterior painting, wallpapering, plastering, and finishing. Transform any space with a fresh, professional finish.
View decoration services → 05 Landlord ServicesCompliance checks, void property maintenance, tenant turnarounds, and reactive maintenance — built for landlords and letting agents.
View landlord services → 06 General MaintenanceCarpentry, tiling, flooring, joinery, fencing, and all the day-to-day repairs that keep a property in perfect condition.
View general maintenance →All Trades Under One Roof
Our Work
How It Works
Call, WhatsApp, or fill in our form. Tell us what you need — our team will respond fast, usually within the hour.
We assess the job properly, identify every trade required, and give you a clear, fair quote — no nasty surprises.
Our tradespeople arrive on time, work cleanly, and keep you updated throughout. You have one point of contact, always.
We don't leave until it's finished to your satisfaction. Then we follow up — because our reputation depends on your review.
What Our Clients Say
Cannot fault the service we have received from Ben. We had bricks replaced and repointing the whole side of our house as well as a new window installed. The lads who completed the work were fantastic. Left the area spotless every evening and worked really hard to get it finished. Would 100% recommend and will no doubt be using their services again in the future.
Ben and his team have been a fantastic bolt-on resource to our lettings agency. He is responsive and very competitive with his prices allowing us to efficiently get any maintenance issues resolved in a timely manner. 100% recommended! Great work guys.
I recently had an EICR report conducted on my house and was thoroughly impressed. The service was highly professional, with clear communication throughout the process. The detailed findings provided valuable insights, and I felt confident in their expertise. Overall, a great experience!
We are very happy with the work carried out by Ade and Scott on the pointing of our bungalow and the bricking up of the window. They were very professional and we would use them again and have no hesitation in recommending them.
Very professional service provided from CHAPS. Any property issue, feel free to contact them and they will assign an engineer and get the issue or planned maintenance rectified ASAP!
Very friendly and helpful service, offer a professional service.
I used Ben for works on my rental property. The work carried out was to a high standard, the quote was received quickly and the price was competitive. I'd use Ben at Complete Home and Property Solutions again and would highly recommend.
Had a boiler service completed and it was brilliant service from start to finish. Would highly recommend them to anyone who need work being done on their property. Already booked in to complete some other work.
Meet the Team
Ben founded CHAPS with a clear vision — to build a property maintenance company that does what it says, every time. He oversees strategy, client relationships, and keeps everything running like clockwork.
Rich brings the trade expertise and operational knowledge that keeps every job running to the highest standard. Nothing gets signed off until Rich is satisfied it's right.
Miah is the engine room of CHAPS — coordinating jobs, managing schedules, and making sure every client is kept in the loop from first contact to final sign-off.
Why CHAPS
No more coordinating five different contractors. One call gets you access to electrical, plumbing, decorating, carpentry, and more.
What we quote is what you pay. We scope jobs properly before pricing, so there are no nasty surprises at invoice time.
We understand that property issues don't keep office hours. We respond quickly — especially for our landlord clients.
Every job carried out by fully qualified, certified, and insured tradespeople. We never cut corners on competence or compliance.